What are National Glass Centre’s opening times?
10.00 – 17.00
What time does National Glass Centre Brasserie open?
Open Daily: 10.00 – 17.00
How much does it cost to visit?
Admission to National Glass Centre is Free.
Can I bring my pet? Do you allow dogs in National Glass Centre?
Assistance animals are more than welcome in the Museum. However, we do not allow pets.
Can I smoke in National Glass Centre?
No. National Glass Centre is a smoke-free building.
Can visitors access the Internet here?
Yes. National Glass Centre has free public wireless internet access (WiFi) in most areas including the Brasserie and the Reading Room. The signal may be weaker in some areas than others.
Select “NGC Public” from the list of Wi-Fi networks.
Do you have a cash machine/ATM at National Glass Centre?
No, we do not have a cash machine ATM within the building, however there is a cash machine, 2 minutes walk away, at St Peter’s Campus.
Do you have pushchairs available?
Pushchairs are not available from us, but we do encourage and allow their use within the building.
Do you have wheelchairs available?
Yes. National Glass Centre is wheelchair accessible, and wheelchairs are available at no charge on a first-come, first-served basis. Please ask at our Visitor Services Desk. You can book wheelchairs inadvance by calling 0191 515 5555.
What are your payment options?
We accept all forms of payment apart from American Express Credit Cards, personal cheques and Travellers Cheques. We only accept Pound Sterling.
Where can I find something to eat?
National Glass Centre Brasserie is located on the lower ground floor, accessible via the Riverside entrance and the main entrance. The Brasserie is open all year apart from Christmas Day, Boxing Day and New Year's Day. It offers hot meals, snacks and sandwiches, as well as beer, wine, and hot and cold beverages.
Where should I park?
National Glass Centre Car Park, to the front of the building is FREE to all visitors and accessible from Dame Dorothy Street.
What time do the free Glass Demonstrations run?
Our amazing daily glass blowing, lathe and flame working demonstrations are free and run throughout the day. Experience the heat of our 1000 degree furnace and watch our expert glass making team craft stunning pieces before your eyes. Please check our daily What's On calendar before your visit as we occasionally have to make changes to our Glass Blowing Demonstration times.
Flame Working: 11.00 and 15.45 (15 mins)
Glass Blowing: 12.00, 13.30 and 15.00 (30 mins)
Glass Lathe: 13.00 (30 mins)
Can I have a go at making my own glass?
National Glass Centre offers a wide range of opportunities to have a go at making your own glass, including our Glass Making Experiences, One –to – one Glass Blowing Experiences, Adult Courses and Classes and Family Activities.
Can I buy a demo piece of glass?
Glass made in our demonstrations is available to purchase from National Glass Centre Shop.
Why is the National Glass Centre based in Sunderland?
Sunderland has a long legacy of glassmaking. In 674AD, the city's patron saint, Benedict Biscop, commissioned French glaziers to make a stained glass window for his new monastery in Monkwearmouth, which was the first stained glass in the UK. You can visit St. Peters monastery right across the street from the National Glass Centre. Find out more.
Do you have Gallery tours?
Our Gallery Learning Facilitators are happy to give you a free exhibition tour at any time, just ask at Reception or in the Gallery. If you are visiting with a group, please call ahead to let us know you would like a tour.
Can I take photos and videos of the exhibitions and demonstrations?
Please fill out a photography permission form at Reception if you would like to take any photos or videos. Photography is permitted for personal use only, all photography for commercial use is prohibited.
How can I study Glass and Ceramics?
See our range of courses at:
What is CARCuos?
CARCuos is a centre for research in the ceramic arts and is housed in the department of glass and ceramics at the National Glass Centre. It currently has 12 PhD researchers, the largest in the UK, exploring ceramics form several perspectives and together with an MA Ceramics programme the centre is a comprehensive area for postgraduate research and study.
Can I use my Friends discount to buy alcoholic beverages in the Brasserie?
No discount is only applied to food and soft drinks purchases before 5pm.
Can I use my Friends discount to buy food and drink for all members of my party or is discount only applied to my order.
Discount is only applied to food and beverage (not alcoholic) consumed by the card holder before 5pm, not the entire table unless they all have Friends Membership.
Can I use my Friends discount in the evenings after 5pm?
No, discount is only applied to purchases made between 10am and 5pm.
Can I bring guests to Friends Members events?
Member events are for Friends only, but we invite you to purchase Friends memberships as gifts for your friends and family so they can join you.
Can I buy Friends membership as gift for someone else?
Yes you can buy Friends membership as a gift in the same way, Full name and address details of the person you wish to buy for will be needed.
Can my family members use my Friends membership card?
Membership cards are not transferable; only the cardholder is entitled to use the card.
Do Friends need to book in advance for places on courses?
Yes Friends need to book via Visitor Services for courses.
How can I update my Friends membership information?
Please contact Visitor Services on (0191) 515 5555 or email email@example.com to inform us of any changes.
How can I renew my Friends membership?
There are several ways to join, or to renew your membership: Visit the Friends section of our website.
How do I become a Friends member?
Please see the Friends section of the website to view joining information.
How many Friends membership cards will I receive?
One card will be issued per person.
What should I do if I lose my Friends Membership card?
We do not charge to replace a lost membership card. Please call Visitor Services, (0191) 515 5555 or email firstname.lastname@example.org and we will issue you a replacement membership card. Please allow up to two weeks to receive your replacement Friends membership card.
When should I expect to receive my Friends membership card?
If you buy your membership at National Glass Centre then you will receive your card strait away. If you buy your card over the phone or online your card will be sent to you within two weeks.
Can I hold my wedding or special event at National Glass Centre?
National Glass Centre is a wonderful place to hold a wedding or celebration. Find out more about our packages here.
Can I hire National Glass centre for a corporate event?
National Glass Centre is available to hire for corporate events, conferences and informal meetings. Find out more here.
Can I hire Glass Making Facilities?
0191 515 5555